Terms and Conditions for Anokha Yatra Services:

The terms and conditions subject to which the Anokha Yatra are provided are mentioned herein (‘Terms and Conditions’). The use of Anokha Yatra Services by the Customer is subject to the acceptance of the Terms and Conditions. By enrolling for the Anokha Yatra Services, the Customer acknowledges that the Customer has read, understood and agrees to be bound by these Terms and Conditions.

Anokha Yatra has all the right to change the terms and conditions time to time if necessary and can include or exclude any service in the application.

“Registration Form” shall mean the digital form to be completed in writing by the customer along with necessary supporting documents, as required for enrolling for the Anokha Yatra Services.

Wallet Payment conditions:

"Transaction" shall mean any credit and debit of money balance in the Customer’s Anokha Yatra app wallet.

The Customer shall pay the Service Charges prescribed by the Bank in the form and manner prescribed for such payment. The Bank may at its discretion, change, amend, increase, modify or reduce the Service Charges from time to time with due notification to the Customer.

Transaction Policy:

All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. Anokha Yatra is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number.

However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email to our email address mentioned on the ‘Contact Us’ page of Website. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - the mobile number or DTH account number, operator name, Recharge value, Transaction date and Order Number , Anokha Yatra shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.

Cancellation For B2B Policy:

Any top-up payment / advance payment which is received from retailers / distributors deposit the advance payment to his retail account for, the retailer / distributor does not use the amount for goods & services and he wants his payment to return in this case after one month of deposit, retailer need to give refund request to us, once we will get refund request from the retailer, the balance amount will be refunded within 15 to 20 working days via same source.

Prohibited Conduct:

By accessing or using the Anokha Yatra Platform or by availing Anokha Yatra Services, You agree not to: